FAQs

How long will it take to receive my order?
- Shipping times vary by location and method chosen at check out, please see shipping policy for the time frames

What is your returns policy?
- You need to notify me 14 days after receiving your order and return it to me in the same condition it arrived in within 14 days of notifying me to be eligible for a refund or exchange

Do you do colourway requests?
- Custom colourways and quantities can be requested please get in touch so we can discuss.

What method do you suggest for washing the yarn?
- Hand wash in lukewarm water and dry flat.

Are your colourways repeatable?
- While all of my colourways can be repeated, each skein even those dyed together will have differences, always alternate between skeins on big projects.

How will my order be packaged?
- All my orders are wrapped in recycled paper which makes them perfect for buying as a gift. Orders are shipped in poly mailer bags, I do aim to move to parcel boxes in the future. All fragile items are wrapped in bubble wrap to protect them.

Please note we are a pet friendly household however the yarn is stored and dyed separate to pets and all attempts are made to minimise any pet hair if you do have a severe allergy or reaction to pet hair please consider this before buying.